Privacy Policy

Last updated: 6 May 2026

1. Who we are

Goal Digger Coaching ("we", "us", "our") is a coaching business owned and operated by Lindsey Roberts, based in London, United Kingdom.

Contact details:

Email: [email protected]

Business address: Hey's Business Services, 7 Dyson Wood Way, Huddersfield HD2 1GN

We are the "data controller" for the personal data you provide to us. This means we decide how and why your data is processed.

2. What this policy covers

This policy explains what personal information we collect when you visit goaldiggercoaching.co.uk, sign up for our services, work with us 1:1, attend our programmes, or contact us and what we do with that information.

By using our website or services, you agree to the practices described in this policy.

3. What information we collect

We collect different types of information depending on how you interact with us:

When you book a clarity call or enquire about coaching:

Name

Email address

Phone number (if provided)

Information you share about your situation, goals, or challenges

When you purchase a programme, workshop, or coaching package:

Billing name and address

Payment information (processed securely by Stripe - we don't store your card details)

Order history

When you work with us as a 1:1 client:

Coaching session notes (kept confidentially)

Goals, progress, and personal information you choose to share during sessions

Communication via email, WhatsApp, Voxer, or other agreed channels

When you visit our website:

IP address

Browser type and device information

Pages viewed and time spent on the site

Referral source (e.g. how you found us)

Cookie data (see Section 9)

When you sign up for our newsletter or download a freebie:

Name

Email address

Marketing preferences

4. How we use your information

We use your information to:

Deliver the coaching services, programmes, or workshops you've booked

Take payment and send you receipts

Communicate with you about your sessions, programme updates, and admin matters

Respond to your enquiries

Send you marketing emails, but only if you've opted in

Improve our website and services

Comply with legal and tax obligations

5. Our legal basis for processing your data

Under UK GDPR, we need a lawful reason to process your personal data. We rely on the following:

Contract: When you book a service, we process your data to deliver what you've paid for

Consent: When you sign up to our newsletter or opt in to marketing - you can withdraw this at any time

Legitimate interests: To run and improve our business, including basic website analytics and responding to enquiries

Legal obligation: To meet tax, accounting, and other regulatory requirements

6. Who we share your data with

We don't sell your data to third parties. Ever.

We share data only with trusted service providers who help us run the business:

GoHighLevel (LeadConnector) — hosts our website and manages forms, bookings, and email communications

Stripe — processes payments securely

Google Analytics — provides anonymised website usage data

These providers act as "data processors" on our behalf and are required to handle your data securely and only for the purposes we specify.

We may also share your information if legally required to do so (for example, in response to a court order or HMRC request).

7. International data transfers

Some of our service providers (including Google and Stripe) may transfer or store data outside the UK or EU. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or UK adequacy decisions.

8. How long we keep your data

We keep your data only for as long as we need it:

Coaching client records: Up to 7 years after your last session, in line with HMRC and professional accreditation requirements

Payment and tax records: 7 years (legal requirement)

Marketing list data: Until you unsubscribe or request deletion

Website analytics data: Up to 26 months

Enquiry emails: Up to 2 years if you don't become a client

9. Cookies

Our website uses cookies — small text files stored on your device — to help the site function and to understand how visitors use it.

Types of cookies we use:

Essential cookies: Required for the site to work (e.g. remembering form data, security)

Analytics cookies: Google Analytics, which helps us understand how people use the site (anonymised data only)

Functionality cookies: GoHighLevel uses cookies to manage forms, bookings, and live chat

Managing cookies: You can control or delete cookies through your browser settings. You can also opt out of Google Analytics specifically at tools.google.com/dlpage/gaoptout.

When you first visit our site, you'll see a cookie banner asking for your consent to non-essential cookies. You can change your preferences at any time by clearing your cookies

10. Your rights under UK GDPR

You have the following rights regarding your personal data:

Right of access: Request a copy of the data we hold about you

Right to rectification: Ask us to correct inaccurate data

Right to erasure: Ask us to delete your data ("right to be forgotten")

Right to restrict processing: Ask us to limit how we use your data

Right to data portability: Request your data in a transferable format

Right to object: Object to certain types of processing, including direct marketing

Right to withdraw consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, email us at [email protected]. We'll respond within one month.

If you're unhappy with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We'd appreciate the chance to address your concerns first, though.

11. How we protect your data

We take data security seriously. Measures include:

Encrypted connections (HTTPS) across the website

Secure payment processing through Stripe

Strong password protection on all accounts

Confidential handling of all coaching session notes

Regular review of our tools and processes

No system is 100% secure, but we do everything reasonable to protect your information.

12. Children's privacy

Our services are designed for adults. We don't knowingly collect data from anyone under 18. If you believe we've inadvertently collected data from a minor, contact us immediately.

13. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Significant changes will be communicated via email if you're on our list.

14. Contact us

Questions about this policy or your data?

Email: [email protected] Post: Hey's Business Services, 7 Dyson Wood Way, Huddersfield HD2 1GN

This privacy policy was last reviewed on 6 May 2026.